Shipping & Delivery Policy

Last Updated: [Insert Date]

At Vellora.shop, we aim to make order delivery as convenient and transparent as possible. Please review the following information before placing an order.

Order Processing

Orders are processed after successful placement and any required payment or order verification.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

An order confirmation does not necessarily mean the order has been dispatched.

Delivery Coverage

We deliver to locations in Pakistan where delivery is supported by our store and courier partners.

Available delivery locations and any applicable shipping charges will be displayed during checkout or communicated before order confirmation, where applicable.

Estimated Delivery Times

Estimated delivery times depend on your delivery address, product availability, processing time, and courier service.

Order Processing Time: [Insert actual processing timeframe]

Estimated Delivery Time: [Insert verified delivery estimates for your service areas]

These estimates are not guaranteed delivery dates. Delays may occur due to weather, public holidays, courier disruptions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be shown during checkout or confirmed before the order is finalized.

Any free-shipping offer will be subject to its stated terms and conditions.

Order Tracking

When tracking is available, we will provide tracking information through the contact details supplied at checkout.

You can also visit our Track Order page for assistance.

Tracking updates may take some time to appear after dispatch.

Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details.

If a delivery fails because of an incorrect address, unavailable recipient, or other delivery issue, additional charges or redelivery arrangements may apply where permitted and communicated to the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, please contact us with your order number.

We will review the available information and assist you in contacting the relevant courier where appropriate.

Damaged or Incorrect Deliveries

If your order arrives damaged or contains an incorrect item, contact us promptly with your order number and clear photographs. We will review your request under our Returns & Refunds Policy.

Contact Us

For shipping questions, contact:

Email: [your support email]

Phone / WhatsApp: [your business number]

Important: Replace all bracketed fields with your actual shipping arrangements before publishing this policy.